Day 946. Deliver good customer service

December 11, 2013

365+ Days of Living the Dale Carnegie Principles

Day 946.  Saturday, October 26, 2013
Smiling Daffodil:  “Roe, do you think that store carries fuses for camera lights?”

Roe:  “We can stop and check.”

We walked in and were greeted by an employee.

I showed him the tiny fuse in my hand.

Smiling Daffodil:  “Do you carry these?”

I really had my doubts.

Store employee:  “Yes, we do.”

He walked us to a cabinet with a bunch of tiny fuses, light bulbs and who knows what else.

He rummaged through and commented, “the only trouble is—we have them but the one you have doesn’t have clear markings to determine which type you need.”

Smiling Daffodil:  “They all look the same.   Does it really matter?”

At this point Roe and the store employee explained why it matters.

Roe:  “You probably still have the manual at home, right?  You can look it up.”

Smiling Daffodil:  “Yes, that’s true.”

Store clerk:  “I can take your phone number and ask my manager for help on this. I’ll give you a call tomorrow.  He should be able to figure out the conversion.”

I gave him my information and he jotted down the information on the fuse.

We left the store empty-handed but quite impressed by the willingness of a teenager to provide such good customer service.

The Dale Carnegie principle the clerk used is from How to Win Friends and Influence People:
Principle 4.  Become genuinely interested in other people.

The lesson in this story: Gain loyal customers by doing your best to deliver goods and services they are interested in.  When you come up short on this—demonstrate you have exhausted all efforts to deliver.  Even if the customer leaves empty-handed odds are that the customer will find reasons to return for other purchases.

 365+ Days of Living the Dale Carnegie Principles By the Smiling Daffodil


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